This policy is applicable to (UK) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.
Country We Ship to: United Kingdom
A. Shipping cost
£5.99, Total amount:£0.00-£49.99
£0.00, Total amount:≥ £50.00B. Transit, Handling time
Handling time:1- 3 business days (Monday to Friday)
Transit time: 7 - 15 business days (Monday to Friday)C. Delivery Terms
We use the Port Express to deliver the product. DHL, FedEx, UPS, USPS, CNE, JCEX, YunExpress for Standard shipping.
D. Change of address
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please do drop us an email at [email protected] as soon as possible.
E. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If you are cancelling orders when your parcel has already been shipped out or on its way to destination, please contact us and then kindly refuse to accept the parcel since we are not able to call it back at that time. we will refund your payment after deducting shipping costs. Refund will be issued as soon as parcel begins to return.
F. Tracking
Once your order has been shipped, your order comes with a tracking number allowing you to track it until it is delivered to you.
G. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
H. Unclaimed orders
We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of an incorrect or insufficient address.
I. Custom / Duty fees / Remittance fee
All taxes, duties, and customs fees are the responsibility of the recipient of the package. Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies.
J. Separate packages
In some instances, an order may be split into different packages for any of the following reasons:
*Certain items may be on backorder;
*Weight restrictions for regular shipping imposed by the post office.
COVID-19 Delivery Information
Due to the impact of COVID-19 on our warehouse and shipping operations, order process and shipping time may be delayed up to an additional 14 business days.
NOTE
*Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
*Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
*Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
*If you don’t receive our Customer Service team’s response for an extended period of time (24 hours on weekdays, 48 hours on weekend), please check your Contact email’s Spam folder. Our emails may have been filtered incorrectly by your email server/provider.